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NCC CONSUMER CODE OF PRACTICE
For all our Value Added Services, 70TH Precinct Limited is incompliance with Nigerian Communications Commission Consumer Code of Practice Regulations 2007
70TH Precinct Limited (70TH Precinct) is a ValueAdded Services (VAS) provider licensed by the Nigerian Communications Commission (NCC) to offer value added services to the telecommunications industry. We enable our subscribers (through the mobile operators) to access a wide range of additional services such as Caller Ring Back Tunes (CRBT), SMS Infotainment and Entertainment Content, as well as a host of services over IVR. Access to these services can either be via SMS or IVR. Purpose of the Code Nigerian Communications Commission (NCC) has advised all licensed telecommunications service providers in Nigeria to provide a Consumer Code of Practice. This Code of Practice:
• Describes the main services we provide to our customers;
• Explains how to contact us about the various services and how you
can subscribe to our services;
• Explains the customer’s rights and obligations; and describes what
to do if you have a complaint, how we will resolve it, and what you
can do if you are not satisfied with our response.
1.Application of the Code
This Code applies to the provision of Value Added Services to the
telecommunications industry based on VAS license obtained by 70TH
Precinct from the NCC. 70TH Precinct in line with the established and
published NCC’s General Code of Practice have developed it.
1.Code Administration The Code will be administered by 70TH
Precinct in line with guidelines from NCC as well as reviews that are
to be agreed and communicated by the Commission based on
feedbacks at Consumer Forums that may be set-up by NCC from time
2. Code Amendment 70TH Precinct may amend this Consumer Code from time to time to conform to set guidelines that may be required by Law or by the NCC.
2. PROVISION OF INFORMATION TO CONSUMERS
Separate minimum periods will apply to the service we supply to you
and to other users depending on the pricing option and service you
choose. The minimum service duration or period of service for some
of our services is a daily request while the maximum period of
service for our services is 30 days (renewable on expiry). For our
SMS services, the service will begin on the day you purchase the
service via SMS as activation is done almost immediately. Please note
that 70TH Precinct’s services are available in all parts of Nigeria.
However, our services are network dependent and certain services
may not be available on all networks.
2. Contracts & Duration
Prior to requesting the service, every subscriber will be expected to
read our terms and conditions, which details full terms under which
we provide products and services to our customers. It governs the
contractual relationship between us and if any discrepancy exists
between the Service Contract and Consumer Code of Practice, the
Service Contract shall take precedence. A copy of our standard
Service Terms is available for download at our website on
3.Description of Services
We have a lot of services ranging from Caller Ring Back Tunes to Ring
Tones and True Tones, SMS Infotainment Content such as News,
Sports, Forex, Bible, Prayer, Islamic services and a host of other
services as our service catalogue expands almost daily. For detailed
description and pricing of our services, please send email
4.Terms & Information
A sample of our contract terms and related information can be made
available upon request.
PROVISION OF INFORMATION TO CONSUMERS
Separate minimum periods will apply to the service we supply to you and to
other users depending on the pricing option and service you choose. The
minimum service duration or period of service for some of our services is a daily
request while the maximum period of service for our services is 30 days
(renewable on expiry). For our SMS services, the service will begin on the day
you purchase the service via SMS as activation is done almost immediately.
Please note that 70TH Precinct’s services are available in all parts of Nigeria.
However, our services are network dependent and certain services may not be
available on all networks.
2. Contracts & Duration
Prior to requesting the service, every subscriber will be expected to read our
terms and conditions, which details full terms under which we provide products
and services to our customers. It governs the contractual relationship between
us and if any discrepancy exists between the Service Contract and Consumer
Code of Practice, the Service Contract shall take precedence. A copy of our
standard Service Terms is available for download at our website on
3.Description of Services
We have a lot of services ranging from Caller Ring Back Tunes to Ring Tones and
True Tones, SMS Infotainment Content such as News, Sports, Forex, Bible, Prayer,
Islamic services and a host of other services as our service catalogue expands
almost daily. For detailed description and pricing of our services, please send an
email to: email@example.com
4.Terms & Information
A sample of our contract terms and related information can be made available
3. ADVERTISING AND REPRESENTATION OF SERVICES
1. Advertising Practitioners Council of Nigeria (APCON): All marketing
materials shall be prepared in line with the standard adverting codes from
APCON as well as the Consumer Affairs departments of NCC.
2. Availability of Service: 70TH Precinct services are not available on all mobile
networks and as our services are network dependent, services will be restricted
to certain areas within Nigeria where mobile network service is available.
4. CONSUMER BILLING
i. All services are paid for via credit available on the subscribers’ phone. Once
service is requested for, the money is deducted from the balance of the
ii. Unless otherwise promoted or advertised, we will normally bill you upfront (in
advance) for any charges for the duration of the service.
5. CONSUMER OBLIGATIONS
1. Acceptance of Licensee: Terms Consumers shall be bound by 70TH Precinct’s
terms of service once service is requested for. By activating the service on
commencement date, you are deemed to have accepted our service terms.
2. Of Service: Consumers shall not misuse our services, including but not limited
to: dishonestly obtaining services; or using services to send messages that are
obscene, threatening or otherwise contrary to applicable laws or regulation.
6. PROTECTION OF CONSUMER INFORMATION
We know that privacy is very important to our customers and we want you to
feel confident about the privacy and security of your personal information. We
take reasonable care to prevent any unauthorized access to your personal
information. 70TH Precinct recognizes the importance of your privacy. We use
personal information that we collect from customers in accordance with strict
procedures and laws of the Federal Republic of Nigeria. We have set out below
some important information about the personal information we may hold about
by writing to us at: 70TH Precinct Limited, 29, Ladipo Oluwole Street, Off Adeniyi
Jones Avenue, Ikeja, Lagos.
1. General Principles:
When ordering for certain services, we may ask you for
information such as name, address, contact phone numbers and email address.
We may also ask you other relevant information about the service you are using
2. How we Use your Personal Information We use information about you in the following way:
• Process of orders you place with us
• Charge for services we provide
• Publish your details in our highly secure directory, provide directory enquiry
service or information to the regulator, NCC and other authorized government
• Communicate with you about how to use the service and let you know
about any changes to the service
• Market our own products and services. We need your permission to use your
information for this purpose. We will assume we have your permission unless
you tell us otherwise by writing to us at: 70TH Precinct Limited.
• Carry our market research and analysis on our current products and services
and future developments. We will make sure that you cannot be identified. We
may give information in this form to certain other people or organizations
• Prevent and detect criminal activity, fraud, misuse of or damage to our network
and prosecute and sue those responsible.
• We may provide information (in response to requests from authorized law
enforcement agencies) to prevent and detect crime and prosecute offenders. We
may also provide information to protect national security. In all cases, we will do
so in line with the laws of Federal Republic of Nigeria.
3. How long we keep personal information: How long we keep personal
information depends on how we use that information. In some cases, by law we
must keep information for a minimum period. Unless specific legal requirements
say otherwise, we will keep information no longer than is necessary for the
purpose we collected or processed the information.
from time to time. Your continuing use of any of our services indicates your
agreement to the use of your personal information as set out in this Privacy
5. Maintaining Data Quality: We take due care in ensuring that personal
information provided by you are retained and processed in a manner that
ensures that this information is accurate, relevant and current for the purpose
for which it is to be used for.
7. COMPLAINTS HANDLING
1.Information to Consumers: If you are unhappy with our service please
contact us and let us know. It is through your feedback that we are able to review
and improve the overall service we provide. If you have a complaint our formal
internal complaints procedure is outlined below. We are fully committed to
addressing all complaints, fully and fairly, and in a reasonable time frame. We do
try and resolve complaints by telephone, however, should you wish to receive a
response in writing then please let us know and we will duly send you a written
resolution to your complaint.
2. Fault Process: 70TH Precinct operates a customer service desk, which is
reachable during working hours (9:00am – 5:00pm) via telephone and outside
working hours via e-mail. All 70TH Precinct subscribers can contact the help
desk via email: firstname.lastname@example.org
Before you contact our support desk please make sure that you have the service
you are subscribed to, your mobile number, your username (if any) and
summary of the complaint. This will enable us process and resolve your
3.Resolution Time: We aim to deal with problems as quickly as possible and so
our help desk assistance will try to resolve the problem as soon as possible. If
this is not possible, they will inform you of a cause of action.
4.Escalation: If you need to escalate a complaint about the way we have handled
any aspect of your account or the way you have been treated when contacting
the technical support or Customer Service desks you may escalate by writing
detailing the nature of the complaint to: 29, Ladipo Oluwole Street, Off Adeniyi
Jones Avenue, Ikeja, Lagos.
5.Contacting You: When we need to contact you, we will use your e-mail
address, mobile or fixed phone number. We will contact you to advice on the
outcome of an investigation to any complaint, which our help desk agents were
unable to resolve during the initial telephone call.
6. Special Needs: 70TH Precinct is aware of its legal and moral obligations to
disabled customers. We offer a number of different services for our customers
with special needs. These services are designed to not only meet the demands of
the current regulations, but to also enable us to offer the best possible service to
7. Special Literature: Copies of this code of practice in larger print are available
by post from us. Our web developers are also working continually to improve the
accessibility of our sites to disabled customers.
8. Charges: Complaint handling processes shall be provided free of charge.
However, we may impose a reasonable charge for complaint handling processes
where investigation of the complaint requires the retrieval of records more than
twelve (12) months old, and where that retrieval results in any incremental
expense or significant inconvenience. Any such charges shall be identified,
communicated and agreed with the subscriber before we bill for it.
9. Action on disputed charges: When there is an unresolved complaint or
billing dispute, the consumer shall be obliged to make payment of any
outstanding amounts other than the amount that is specifically in dispute. We
shall not impose any additional charges in form of credit management or interest
while the dispute is being resolved.
10. Changes to complain Handling Process: We shall from time to time and as
may be required by NCC, review our complaint handling process. Revised and
updated information will be posted to our website: www.70thprecinct.com
8. CODE COMPLIANCE
1.Licensee (70TH Precinct’s) Responsibility: 70TH Precinct takes its
responsibility to the code compliance very seriously and recognizes the
importance of developing and maintaining a good Code that is approved by the
commission. The company is committed to an ongoing process of improvement
in its operational performance, seeking not only to comply with legal or
mandatory requirements but also proactively educate her employees regarding
the code compliance and providing the required information to the Commission
as at when needed.
2. Compliance Monitoring and Reporting by the Commission: 70TH Precinct
is in full support and agrees to work with the Commission as well as customers
to ensure that the service it delivers in terms of quality and customer support
continues to meet and even exceed developed standards and codes of conduct.
3. Consumer Complaints: All complaints by consumers will first be lodged and
dealt with 70TH Precinct in accordance with Clause 7 of this Code. Where a
Consumer lodges a complaint with the Commission and does not initially contact
us, the Commission will forward the complaint to 70TH Precinct for resolution in
accordance with our complaint handling process detailed in this Code.
4. Industry Complaints: Industry complaints are those made by one Licensee
against another for an alleged breach of a consumer code. Industry complaints
will also include complaints by a group representing consumer interests against
5.Commission Investigation: The Nigerian Communications Commission (NCC)
is empowered by law and is fully responsible for ensuring compliance as well as
investigation into complaints or breach of code by either 70TH Precinct, her
customers or between 70TH Precinct and other providers.
6. Appeals Process: Where there is a dispute between us that cannot be resolved within 60 days from the first date of lodging the complaint with us, you have the right to refer the matter to the Head, Consumer Affairs Department of the Nigerian Communications Commission.
7.Confidentiality: We will treat any information concerning any complaint or compliance in confidence and will not disclose it to anyone except or in accordance with any instructions you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests normally come from Statutory Authorities, for example, Police Forces, EFCC and Excise etc. Any such disclosure will be strictly controlled and will bemade fully in accordance with the laws of the Federal Republic of Nigeria.